Responsible Gambling at Pinco Casino
Our Promise to Players
At Pinco Casino, we believe gambling should always remain an enjoyable and controlled form of entertainment. Our goal is to support players in maintaining healthy gaming habits and to provide effective tools that help prevent gambling-related harm.
This policy explains how we encourage responsible play, what options are available to limit gambling activity, and where players can find professional help if needed.
Playing Responsibly
Responsible gambling starts with understanding your limits. If gaming begins to affect your finances, emotional well-being, or daily responsibilities, it may be time to pause and reassess your habits.
Quick Self-Check
Ask yourself the following questions:
- Do you often gamble longer or spend more than you intended?
- Have people close to you expressed concern about your gambling?
- Do you feel disappointment or stress after playing?
- Do you gamble in an attempt to recover previous losses?
- Do you use gambling to avoid personal or emotional challenges?
How to interpret your answers:
- 0 “Yes” answers — Low risk
- 1 “Yes” answer — Moderate risk; stay mindful
- 2 or more “Yes” answers — Higher risk; professional support is recommended
Tools to Help You Stay in Control
Pinco Casino offers several responsible gaming features designed to help players manage their activity effectively.
Self-Exclusion
Self-exclusion allows players to block access to their account for an extended period. During self-exclusion, you will not be able to log in, place bets, or receive promotional messages.
Available self-exclusion options:
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime
Self-exclusion can be activated through your account settings or by contacting our responsible gaming team at:
📧 [email protected]
Once activated, self-exclusion cannot be cancelled or shortened before the selected period ends. Lifetime exclusions are permanent.
Cooling-Off Periods
If you need a short break rather than a long-term restriction, you can activate a cooling-off period. This temporarily disables access to gambling features.
Cooling-off durations include:
- 24 hours
- 7 days
- 1 month
- 3 months
Cooling-off periods can be activated directly from your account dashboard. Access will be automatically restored once the selected period expires.
External Support & Professional Help
If gambling becomes difficult to control, independent organizations are available to provide confidential support and guidance:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
These organizations offer counseling, treatment referrals, and peer support for individuals affected by gambling-related issues.
Age Restrictions & Protection of Minors
Pinco Casino strictly prohibits anyone under the age of 18 from registering or playing. Age verification checks are performed during registration and payment processes.
Any account associated with underage gambling will be permanently closed, and winnings may be forfeited.
To help prevent unauthorized access, we recommend using blocking and parental control software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gambling Guidelines
To maintain a healthy balance, we encourage all players to follow these recommendations:
- Set deposit and loss limits before playing
- Treat gambling as entertainment, not income
- Avoid chasing losses
- Set time limits for gaming sessions
- Take regular breaks
- Avoid gambling when stressed, tired, or under the influence
- Use only one account to track activity clearly
Responsible Gaming Support
If you have questions or need help using responsible gambling tools, our dedicated team is here to assist you.
📧 Email: [email protected]
All communications are confidential, and player well-being is always our top priority.